HomeExchange takes the trust and safety of our Members very seriously. We take steps to help ensure our Members have enjoyable and safe trips. Among others, here are a few:
- We have over 25 Team Members on our Trust & Safety and Happiness Support teams, taking calls, emails and chats in over 15 languages.
- We reserve the right to remove any Member who we do not feel adheres to our high standard of Membership.
- We offer optional verifications through Facebook, LinkedIn and by phone 24 hours a day, 7 days a week, 365 days a year. Credit card verifications are required.
- All Balloon Exchanges are registered and tracked through our proprietary system.